Thank you for shopping with Yarrow Perfume House. We take great pride in the quality of our fragrances and want you to feel completely confident in every purchase.
Please read our Return Policy carefully before submitting a request.
Our return window lasts 14 days from the date your order was delivered.
If more than 14 days have passed, we are unable to offer a refund or exchange.
To qualify for a return, the item must be:
In its original, unopened packaging
Unused and in the same condition as received
Free from damage or missing components
Accompanied by a receipt or proof of purchase
Please contact us before sending any product back to us.
Returns will not be accepted if:
The fragrance bottle or box has been opened
The item shows signs of use
Any part of the packaging is missing
The product is not in its original condition
The return request was made after 14 days
The item is shipped back after 30 days from its delivery date
Once we receive and inspect your return, you will be notified via email regarding approval or rejection.
If approved:
Your refund will be issued to your original payment method
Processing typically takes up to 3 business days
Some banks or payment gateways (e.g., PayPal) may require additional time to post the refund
If you have not received your refund yet:
Recheck your bank or payment account
Contact your credit card provider
Contact your bank (processing may take time)
If you still have not received your refund after following these steps, please contact us at support@yarrow.com
Sale items are refundable, but only at the price paid, as stated on your invoice.
At this time, we do not offer product exchanges.
Only refunds are available if the return meets all eligibility requirements.
If the item was marked as a gift and shipped directly to you:
You will receive a gift credit for the value of your return
Once the returned product is received, a gift certificate will be issued to you
If the order was not marked as a gift, or if the gift giver received the order themselves, the refund will be issued to the gift giver.
To return a product, please contact us first.
After approval, returns may be delivered to our UAE address:
Yarrow Perfume House – UAE
(Insert your UAE return address here)
Email: support@yarrow.com
Phone: (insert UAE numbers)
Important Notes:
Customers are responsible for return shipping costs
These costs are non-refundable
If you receive a refund, the cost of return shipping may be deducted
For items valued above AED 250, we recommend using a trackable shipping service
We are not responsible for lost return shipments